Dealer support

Dealers · support requests

Dealer support

Route dealer questions to the responsible team, keep linked business records authoritative, and preserve a shared response history.

Open requests6Across 5 active dealers

Response due soon2Within 90 minutes

Waiting on dealer2No supplier action due

Resolved this week11Median first response 52m

SUP-2607-0017 · Order decision

Sharma Traders · DLR-0002 · Nashik City

Open

OwnerPrasad KulkarniSales Manager

Response SLA1h 18m remainingOperational target only

ChannelPortal + WhatsAppDealer preference

Order DM-2607-0134Awaiting decision · ₹42,000 · placed 12 Jul

Open source record

Support is explanatory, not transactionalReplies do not approve an order, change credit, allocate a receipt, settle a claim or revise a quote. Use the linked source workspace for the audited business action.

Suresh · Sharma TradersDM-2607-0134 has been awaiting a decision since 12 Jul. Please confirm what is required from our side.Today · 9:42 AM

Internal context · not visible to dealerSharma Traders exposure ₹5,86,420 against ₹5,00,000 limit. Existing order predates the current hard-block behavior and remains under review. Do not promise approval in support.System · Today 9:43 AM

Prasad KulkarniThe order is under account-credit review. No additional document is required from the dealer right now. The order remains unapproved until the order workflow records a decision.Drafted · not sent

Request	Dealer	Topic	Resolved by	Resolution
SUP-2607-0012 09 Jul	Sharma Traders	Freight adjustment	Snehal Kelkar	Explained
SUP-2607-0010 08 Jul	Ganesh Steel Traders	Receipt allocation	Snehal Kelkar	Allocation linked
SUP-2607-0009 08 Jul	Kadam Brothers Traders	Portal mobile change	Vishal Deshmukh	Verified

Topic routing and service targets

Owner configurable

Topic	Default owner	Scope	First-response target
Orders & quotes	Territory Sales Manager	Dealer territory	2 business hours
Invoices & payments	Finance	All dealers	2 business hours
Claims & returns	Territory Sales Manager	Dealer territory	4 business hours
Account access	Owner/Management	All dealers	1 business day

Permission boundarySales Managers see commercial and claim requests for assigned territories. Finance sees financial requests. Only Owner/Management approves portal contacts or changes access.